Terms And Purchase Information

Transportation:

Our factory and shipping location are both in China.

Orders are typically processed within 7 business days, and international shipping usually takes 6-15 days.

Please note that delivery times may vary depending on the destination country and various factors, such as transit and customs clearance.

To ensure smooth delivery, please provide a correct and detailed address in English at checkout, including your name and contact number.

We’re currently utilizing Yunexpress for shipping. You can track your package’s journey by entering the tracking number using the link provided in the shipment confirmation email.

Refund and Return:

You can return the item for free before it is shipped. Once the product has been dispatched, a refund can only be issued if the package is intercepted by the courier.

If there are any quality issues with the product, please contact us within 7 days of receiving the item to discuss the next steps.

Product Quality:

To ensure the integrity of our products, we prioritize sourcing brand-new, officially licensed plain figures from various channels. Even figures with erased patterns will have minimal scratches. Despite our efforts, there may still be some very minor imperfections due to batch variations and shipping. Thank you for your understanding.